Posts Tagged ‘dell technical support’

My New Dell Laptop

Posted by The Mayor of Bloggintown on March 19th, 2008

So, like I wrote earlier (here and here), the hinges on my laptop broke and the screen wouldn’t stand up by itself. I called Dell, told them what happened and they said send it in. Since I was sending it in anyway, I told them it was running hot as well. Apparently thats the hot button with them because the guy on the phone said they would send me a new one immediately.

Well, this past weekend it arrived.

My old laptop was a Dell Latitude D820. The new one is a Latitude D830 and from what I can tell, all the hardware are the newer versions of what I had previously had.  The screen is tons brighter and I am loving it.

Thanks Dell!

I love Dell

Posted by The Mayor of Bloggintown on February 28th, 2008

Yesterday, I posted that the screen on my laptop was loose and wrote about how to fix it.

I wish that was my only problem.

This morning, I opened up the lid and heard a crack, looked down and saw a bunch of little pieces on the ground. I let go of the lid and it fell flat to the ground.

The hinges broke – on both sides.

I have no idea how this happened but it kind of made sense since every time I opened it for the past week or so, I kept hearing a crackling noise.

I called Dell and told them what happened. Luckily, my warranty is still good and since I bought this through my old work, I have Gold Technical support.
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